Well, it's not. Not sure where that information came from, but I don't always know how networks and the infrastructures connect. I just know where our server is physically located, in a massive datacenter... more than 200 km from Kassel in Vogtlandkreis. They have another datacenter in Nürnberg, but still that's quite a distance from Kassel. Just FYI
Thank you so much for your help @0100011000101! I know ranger must be feeling pretty helpless and alone with this issue, but you have provided some much needed expertise and experience in troubleshooting his problems, and all of us need a guy like you to help out once in awhile when we hit a wall. Cheers, bro! Hope you guys can get to the bottom of this!
I can assure you we have nothing running on the server that would cause these fairly regular interruptions in his otherwise stable connection to our server. Furthermore, he is the ONLY person out of many, many people who regularly play on this server every day that has this very specific issue.
Common sense tells me that this issue needs to be examined first from his end as we have been doing. Getting more information directly around the time when these disconnects actually occur would be invaluable - that should be a major focus of this troubleshooting effort, if possible.
.....
WRONG!! (just messing with you, WarGhost - don't take it personal) SERIOUSLY THOUGH - NO ONE READING THIS SHOULD DISABLE ANY UDP MODE ON THEIR ROUTER UNLESS WELL EDUCATED ON WHAT YOU ARE DOING WHEN YOU DO THIS!
Please do not re-post "shot in the dark" suggestions you may have found on some random webpage like this without any further information describing why, how, or in what way this would benefit anyone. There is a reason to "try" turning a thing off for a test, but a blanket rule of "turn off UDP mode" without respect for other games or activities on that computer is just bad practice. This would most likely introduce MORE lag in his multiplayer online games (even if not PR itself). That one is up there with "put the computer's IP in the router's DMZ and leave it there". Don't do this! There may be a reason for ranger's intermittent disconnects when he has an otherwise stable connection, but unless it's shown that it is due to an unacceptable drop rate on his end of the connection, UDP and TCP should both be made available to his router.
*connecting to the internet is a possible breach - everything is; primary communications protocols are about as broad a term to use for a "potential breach".... just sayin.